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At Ritzy Essentials, we elevate your client experience excellence to new heights, helping your business shift from confusion to clarity and from strategy to meaningful results. Whether you’re seeking a focused training, consultation or a long‑term strategic ally, we’d love to hear from you. Send us a message and we’ll be in touch within 24–48 hours.

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Testimonials

“True grit” Sophie is a catalyst. Our situation in conflict didn’t stop her at all. She brought the whole crew together and into focus. I see people move in ways I haven’t seen in a very long time.

Thank you for keeping everyone aligned for what’s coming next.

Joan M.

Commercial Sales Manager

Sophie’s trainings and coaching gave a jolt to the way I conduct business. From how to properly structure sales strategies, implement a successful business rhythm, measure the right KPI’s to the focus on revenue growth. Sophie’s planning, discipline and method bring momentum. Simply contagious and transformative.

Rick D.

Commercial Sales Manager

Sophie has a zero tolerance for BS and therefore gets the job done, on time, within budget and hitting the agreed target. Sophie is an excellent communicator and facilitator. She breathes fresh air into the projects she works on. Highly recommended.

David D.

Business Development

Frequently Asked Questions (FAQs)

1. Do you accept subcontracting work?

Yes. Ritzy Essentials will accept to be a subcontractor. We collaborate seamlessly within larger projects, bringing our expertise in service excellence to complement your team and ensure consistent, high-quality outcomes.

2. What do you mean by “service excellence”?

Service excellence is the consistent delivery of client experiences that build trust, loyalty, and longterm success. It’s about empowering your teams to exceed expectations in ways that feel authentic and sustainable.

3. How do you adapt to where my business is today?

We’ll meet you where you are. Whether you’re building a foundation, engaging your team, optimizing performance, expanding, or sustaining success, we tailor service excellence strategies to fit your current needs and future goals.

4. What if we already have training content, do you facilitate?

Yes. We can facilitate using your existing training content, integrating it with our service excellence framework. This ensures your materials are delivered effectively while reinforcing consistency, engagement, and the outcomes you want to achieve.

5. Why is embracing change important for service excellence?

The practices that got you here may not carry you forward tomorrow. True growth requires courage to adapt. By embracing change, service excellence evolves with shifting markets, client expectations, and team dynamics.

6. How does service excellence create long-term sustainability?

By embedding habits, feedback loops, and adaptive strategies, service excellence becomes more than a practice, it becomes a legacy. This resilience allows businesses to thrive in changing markets and transform today’s wins into tomorrow’s success.

7. What role does coaching play in service excellence?

Human-centered coaching is essential. It empowers teams to deliver excellence authentically, strengthens engagement, and ensures processes aren’t just followed but lived, creating consistency customers can trust.

8. What is the difference between a certified business coach and a certified neuro-change practitioner in a business context?

A business coach typically focuses on strategy, operations, and organizational performance, helping leaders make clearer decisions, streamline processes, and set growth goals. A certified neuro-change practitioner, by contrast, integrates neuroscience-based methods to address unconscious patterns, emotional mastery, and rapid behavioral change. In a business context, this means combining traditional performance coaching with tools that reprogram limiting beliefs and enhance resilience, creating deeper, faster shifts in how teams deliver service excellence.